Home health care senior center

Affinity Care of New Jersey is a licensed Home Health Care company accredited by The NJ Commission on Accreditation for Home Care.

The mission of our business is to provide the most compassionate care possible. Our caregivers are carefully selected and thoroughly trained.  If not presently certified, our caregivers are required to complete our CHHA training program.  Most importantly, our caregivers are dependable and extraordinarily caring of others.

Affinity Care's management team has over 25 years of successful  experience in providing Home Health Care, including Personal, Hospice and Companion Care, for the senior residents of Central New Jersey.

Affinity Care team has highest respect to out clients rights to receive the best care possible. Our commitment to our clients is outlined in the Patient Bill of Right.

PATIENT BILL OF RIGHTS

Home health care consumers have a right to be notified in writing of their rights and obligations before treatment is begun. The patient's family or guardian may exercise the patient's rights when the patient has been judged incompetent. Home health care providers have an obligation to protect and promote the rights of their patients.

PERSONAL RIGHTS AND FREEDOMS:

1. You have the right:

• To be treated with dignity, courtesy, consideration, and respect for your person and property;
  
• To auditory and visual privacy in all your care, treatment, communications, and daily activities;
  
• To be free from restraints, unless prescribed by your physician for a limited period of time to protect you or others from injury;
  
• To be free from mental and physical abuse, and from exploitation;
  
• To expect treatment and service without discrimination based on race, age, religion, national origin, sex, sexual preference, handicap, diagnosis, ability to pay, or source of payment;
  
• To exercise all your constitutional, civil, and legal rights, including religious liberties, the right to independent personal decisions, and the right to give advance instruction for your health care in the event you later become unable to make decisions for yourself
  
• To be fully informed, before care begins, of the Agency's ownership and control, as well as of the relationships that may bring financial benefit to the agency if you are referred to other organizations, services, or individuals;
  
• To receive, as soon as possible, the services of a translator or interpreter to help you communicate with health care personnel. In addition, assistance to obtain a special device or other communication aid can be provided.
  
• To acknowledge receipt of Notice of Privacy Practices.
  
• To have medical records and all information about yourself, your care and the services you receive from the agency kept confidential. Information in your records will not be released to anyone outside the agency without your written approval unless it is required by law or by third party contract.

PARTICIPATION IN PLANNING CARE AND TREATMENT:

1.   Before care begins, and throughout the course of your care, you have the right:

• To participate in the planning of your care and treatment and any changes in your care plan;
  
• To be informed in writing of the disciplines that will furnish your care, and the proposed frequency of their visits;
  
• To receive the care as ordered in a continuous, consistent, and timely manner;
  
• To guidance for continuing care when services are no longer necessary.
  
• To expect during initial and following visits ongoing developments of your plan of care, appropriate pain assessment, and pain management.
  
• To participate in education regarding effective pain management during time of service, and symptom management in preparation for discharge.
  
• To a clear explanation of your plan of care.

2. If your physician determines that this information would be detrimental to your health or beyond your ability to understand, the explanation will be given to your next of kin or guardian.

3. You may refuse services, including medication and treatment provided by the Agency and you will be informed of available home health treatment options, including the option of no treatment, and of the possible benefits and risks of each option.

4. You are entitled to discharge yourself from treatment by this Agency and have the right to be referred to another agency if you are not satisfied with our services.

5. If this Agency cannot meet your needs, you have the right to be told, in advance, of your transfer and when and why care will be stopped.

FINANCIAL INFORMATION: 1. You have the rights:

• To be told orally and in writing (before your care starts) about the Agency's fees and charges, whether they are covered by Medicare, Medicaid, health insurance or other sources, and any fees and charges that you may have to pay for services or care not covered by those payment sources;
  
• To be told orally and in writing of any changes in the financial and payment information you were given as soon as the Agency is aware of the change (no later than 30 calendar days from the date that the Agency became aware of the change);
  
• To be told full information about the Agency's billing policies, procedures, and referral systems for financial assistance, and to be given a copy of financial arrangements related to your care.

QUESTIONS AND CONCERNS:

1. You have the right:

• To receive a clear explanation of how to voice your grievances, and what process the Agency will use to resolve your concerns;
  
• To voice grievances and ethical concerns about your care and treatment, and to recommend changes in policies and services without fear of discrimination or reprisal for having done so;
  
• To voice grievances about lack of respect for property;
  
• To an investigation of and a written response to your concerns within a reasonable time;
  
• To join with others to work for improvements in client care.

We want to make sure that your rights are respected and enforced because your well-being and happiness are very important to us. However, should you have questions, concerns or complaints which we have not addressed to your satisfaction, you may contact any of the following agencies:

1. The NJ State Division of Consumer Affairs, NJ Board of Nursing, 124 Halsey St., 6^th Floor, Newark, NJ 07102,  973-504-6430

2. Consumer Hotline: 1-800-242-5846

3. Affinity Care of New Jersey phone: 732-324-1515